Privacy Policy

CLT Home Guardian ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clt-house-sitters.pages.dev or use our house sitting services in Charlotte, NC.

1. Information We Collect

Personal Information You Provide

When you request a quote or use our services, we may collect:

• Name and contact information (email, phone number)
• Property address for service locations
• Service dates and preferences
• Pet information (if applicable)
• Emergency contact information
• Payment information (processed securely through third-party providers)

Information Automatically Collected

When you visit our website, we automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring website information

2. How We Use Your Information

We use your information to:

• Provide house sitting and home watch services
• Communicate with you about your service requests
• Send service reports and photo documentation
• Process payments and maintain records
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send promotional communications (with your consent)

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only:

• With service providers who assist our operations (payment processors, email services)
• When required by law or legal process
• To protect our rights or the safety of others
• With your explicit consent

4. Data Security

We implement reasonable security measures to protect your personal information, including:

• Secure form submission (HTTPS encryption)
• Limited access to personal data
• Secure storage of client records
• Regular review of security practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

Our website uses the following third-party services:

• Google Analytics / Google Tag Manager: For website analytics
• Formspree: For secure form submission
• Calendly: For scheduling consultations

These services have their own privacy policies governing their use of your data.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Analyze website traffic and usage patterns
• Remember your preferences
• Improve user experience

You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent for data processing

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: